CLIENT RIGHTS | RECORDS ACCESS | COMPLAINTS
Denna Neighbors, LPC • Texas LPC License #95857
How to request your mental health records
You may request access to or copies of your records maintained by Neighbors Health and Wellness, PLLC. To start a request, contact the practice by phone or email and ask for the secure records-request process:
Phone: 972-656-9935 Email: neighborshealthandwellness@gmail.com
Please provide your name, a way to contact you, and the approximate dates or types of records requested. For your privacy, do not send sensitive clinical details or identification documents by ordinary email. The practice may verify identity or legal authority and arrange a secure request and delivery method. Requests are processed under applicable state and federal law.
Licensing authority and professional complaints
Denna Neighbors, LPC is licensed by the Texas Behavioral Health Executive Council (BHEC). You may contact BHEC to verify licensure, ask about professional standards, or submit a complaint about professional conduct. You do not have to raise a concern with the practice before contacting BHEC.
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300, Austin, TX 78701
Main: 512-305-7700 | Complaint referral: 800-821-3205
Website: https://bhec.texas.gov
Complaint filing: https://bhec.texas.gov/tbhec/discipline-and-complaints/how-to-file-a-complaint/file-a-complaint/
Consumer complaints and health information privacy
Texas law provides rights concerning the privacy of and access to health care records. To submit a consumer complaint, including a concern about protected health information, contact the Texas Office of the Attorney General, Consumer Protection Division.
Texas Office of the Attorney General — Consumer Protection Division
Consumer complaint information and online form:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
This notice provides public information under Texas Health & Safety Code §181.105 and BHEC complaint-notice requirements. It does not replace the practice’s Notice of Privacy Practices or informed-consent documents.
Client Rights & Important Notices
Professional Therapy Services
Individual Therapy Session
Fifty-minute consultation focusing on personalized treatment goals and measurable outcomes.
Free 15- Minute Consultation
Free 15-minute consultation to see if we are a good fit and our schedules align.
EMDR- Eye Movement Desensitization and Reprocessing
Eye Movement Desensitization and Reprocessing (EMDR)
Eye Movement Desensitization and Reprocessing (EMDR) is an evidence-based therapy designed to help individuals process and heal from distressing life experiences. EMDR has been shown to be effective in treating trauma, anxiety, panic attacks, post-traumatic stress disorder (PTSD), difficult memories, and other emotional challenges that may feel overwhelming or difficult to overcome.
EMDR therapy works by using bilateral stimulation, such as guided eye movements, tapping, or other forms of rhythmic left-right stimulation. This process helps the brain reprocess experiences that may have become "stuck," reducing their emotional intensity and allowing healthier beliefs and perspectives to develop.
When painful memories are not fully processed, they can continue to affect thoughts, emotions, behaviors, and relationships. EMDR helps the brain naturally integrate these experiences so they no longer have the same impact on daily life. Many clients report feeling relief from emotional distress, increased self-confidence, and a greater sense of calm and control after treatment.
EMDR can be used as a standalone treatment or integrated with other therapeutic approaches to support lasting healing and personal growth. Whether you are struggling with trauma, anxiety, or unresolved life experiences, EMDR may help you move forward with greater resilience and emotional well-being.
Insurance and Self-Pay Rates
Self Pay Rate: $150
2 hour- Intensive EMDR: $250
Insurance:
Aetna
Cigna
Carelon Behavioral Health
Curative
Ascension (SmartHealth)
Independence Blue Cross Pennsylvania
UHC/Oscar/Oxford/Optum
Insurance Coming Soon:
Blue Cross and Blue Shield of Texas
Baylor Scott and White Health Plan
Horizon Blue Cross and Blue Shield of New Jersey
United Healthcare Medicare Advantage
Humana Medicare Advantage
Blue Cross and Blue Shield of Texas Medicare Advantage